Terms & Conditions
These Terms & Conditions govern your use of Spins House Casino in Canada — your account, deposits, withdrawals, bonuses and the wagering rules that apply to every promotion. Please read them carefully before you play for real money.
Last updated: January 2026
About this agreement
These Terms & Conditions (the "Terms") form a binding agreement between you and the operator of Spins House Casino ("Spins House", "we", "us" or "our"). They apply to the website, every game we offer, and any bonus, tournament or promotion you take part in. By registering an account, depositing funds or placing a wager, you confirm that you have read, understood and accepted these Terms in full.
Where a specific promotion has its own published rules, those promotion rules apply in addition to these Terms. If there is any conflict between the two, the specific promotion rules prevail for that promotion only. We may also publish a separate Privacy Policy and Cookie Policy that describe how we handle your personal data and the cookies we set; both should be read together with this document.
If you do not agree with any part of these Terms, you should not open an account or use the service. Continued use of Spins House Casino after any change to these Terms is treated as acceptance of the updated version.
Who may play
Spins House Casino is intended only for individuals who are of legal gambling age and physically located in a jurisdiction where online real-money gaming is permitted. The minimum age is 19 years in most Canadian provinces and territories, and 18 years in Alberta, Manitoba and Quebec. It is your responsibility to know and respect the law that applies where you live.
To register and play you must confirm that you:
- are at least the legal gambling age in your province or territory;
- are accessing the service from a location where doing so is lawful;
- are acting on your own behalf and not as an agent for anyone else;
- are not listed on any self-exclusion register and have not previously been excluded by us; and
- are not a director, employee, contractor or close relative of someone connected to Spins House Casino.
We may refuse to open an account, or close an existing account, if we reasonably believe these conditions are not met. Allowing a minor to access your account is strictly prohibited and may result in forfeiture of funds.
Registration and account rules
You may hold one account only. Opening or operating more than one account — whether under your own name, a different name, or together with others to gain an unfair advantage — is not permitted and may lead to closure of all related accounts and forfeiture of any associated bonus winnings.
When you register you must provide accurate, current and complete information, and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. If you suspect unauthorised access, you must contact our 24/7 support team without delay.
Account use
- Your account is personal to you and may not be transferred, sold or shared.
- Deposits must be made from a payment method registered in your own name.
- We may apply deposit, wager or loss limits, either at your request or where we consider it appropriate for responsible gaming.
- Dormant accounts with no activity for an extended period may be subject to an administrative review before reactivation.
Bonus and wagering terms
Our welcome offer gives new players 1200% up to CA$3,000 + 180 free spins across the first three deposits (400% + 30 FS, then 400% + 50 FS, then 400% + 100 FS), with a minimum deposit of CA$20 on each. Every bonus is optional — you can always choose to play with cash funds only. The key terms that apply to bonuses are summarised below.
| Term | Detail |
|---|---|
| Wagering requirement | 40× the bonus amount (and 40× on free-spin winnings) |
| Maximum bet | CA$7 per spin or hand while a bonus is active |
| Free-spin expiry | 7 days from the moment they are credited |
| Slots contribution | 100% toward wagering |
| Table & live games | Reduced contribution; some titles excluded entirely |
| Minimum deposit | CA$20 per qualifying deposit |
Until the wagering requirement is met, exceeding the CA$7 maximum bet may void the bonus and any winnings derived from it. Free spins must be used within 7 days; unused spins are removed automatically. Slots contribute 100% toward wagering, while table and live-dealer games contribute less or not at all — the full contribution table is shown in each game's information panel. We may also apply automatic cashback on deposits as described in the relevant promotion.
Bonuses are intended for genuine entertainment. Strategies designed solely to clear wagering risk-free — such as low-risk hedging, equal-but-opposite bets, or abusing rounding — are not permitted and may lead to forfeiture of the bonus and any winnings. We reserve the right to withdraw, amend or vary any promotion at any time, subject to honouring bonuses already granted.
Deposits and withdrawals
All transactions are processed in Canadian dollars (CAD). We support Interac e-Transfer, Visa and Mastercard, each with a minimum deposit of CA$10. Deposits are normally credited instantly. Withdrawals are paid back to a verified method in your own name, where the payment provider allows it.
- Interac e-Transfer: withdrawals typically processed same day to 24 hours, with no Spins House fee.
- Visa / Mastercard: withdrawals typically take 1–3 business days once approved.
Before a first withdrawal is released we must complete identity verification (see section 6). We may set minimum and maximum withdrawal amounts, hold a payout pending checks, or request additional information where we are required to do so by law or by our payment partners. You are responsible for any tax that may apply to your winnings under the law of your province or territory.
We do not knowingly act as a financial institution, and your account must not be used to transfer funds between people or as a means of payment for goods or services. Funds deposited must be wagered or, where unused, may be returned subject to verification.
KYC and AML checks
As a responsible operator we are required to verify the identity of our players ("Know Your Customer", or KYC) and to guard against money laundering and fraud (AML). We may ask you, at any time, to provide documents such as government-issued photo identification, proof of address dated within the last three months, and proof of ownership of the payment method used.
We may suspend withdrawals or restrict account activity until verification is satisfactorily completed. If documents are not supplied within a reasonable period, or if information provided is found to be false, we may close the account and, where lawful, withhold funds connected with the breach. Verification protects both you and the wider player community, and the data collected is handled in line with our Privacy Policy.
Responsible gambling
Gambling should be a form of entertainment, never a way to make money or to deal with financial or personal difficulties. We provide tools to help you stay in control, including deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. You can set these yourself in your account or by contacting support.
If gambling stops being fun, free and confidential help is available. In Ontario you can reach ConnexOntario at 1-866-531-2600, and the Responsible Gambling Council offers the GameSense programme across Canada. We may also intervene where our monitoring suggests a player may be at risk of harm, including by limiting activity or closing an account.
Prohibited conduct
To keep the platform fair and secure, the following are strictly prohibited:
- opening multiple accounts or colluding with other players;
- using bots, automated software, exploits or any device that interferes with normal play;
- taking advantage of a software error, mispriced market or technical fault — affected rounds may be voided;
- providing false information, or depositing with a payment method that is not yours;
- chargebacks, fraudulent payments, or money-laundering activity of any kind; and
- any conduct that is unlawful, abusive toward staff, or designed to gain an unfair advantage.
Where we identify prohibited conduct, we may void the relevant bets, reclaim related winnings, suspend or close the account, and report the matter to the appropriate authorities where required.
Limitation of liability
Spins House Casino is provided on an "as available" basis. While we work hard to keep the service running smoothly, we do not guarantee that it will always be uninterrupted, error-free or free of delays. To the fullest extent permitted by law, we are not liable for losses arising from circumstances beyond our reasonable control, including internet outages, device faults, or events of force majeure.
In the event of a malfunction, all bets and payouts affected by that malfunction are void. Nothing in these Terms limits any liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence. Your sole remedy if you are dissatisfied with the service is to stop using it and close your account.
Governing law and updates to these terms
These Terms are governed by and construed in accordance with the applicable laws of Canada and the province in which you reside, without regard to conflict-of-law principles. Any dispute that cannot be resolved through our complaints process will be subject to the jurisdiction of the competent Canadian courts.
If you have a complaint, please contact our 24/7 live chat or email [email protected]. We aim to acknowledge complaints promptly and to reach a fair resolution as quickly as we can.
We may update these Terms from time to time to reflect changes in the law, our services or our business practices. When we make a material change we will post the revised version on this page and update the "Last updated" date above. We encourage you to review these Terms periodically. Your continued use of Spins House Casino after an update constitutes acceptance of the revised Terms.