Privacy Policy
This Privacy Policy explains what personal information Spins House Casino collects from Canadian players, why we collect it, how we keep it safe, and the choices and rights you have over your own data.
Last updated: January 2026
Who we are and what this covers
Spins House Casino ("Spins House", "we", "us" or "our") is the operator of this real-money gaming service for players in Canada. We act as the controller of the personal information you provide when you register, deposit, play and contact us. Protecting that information is central to how we run the business, and this policy sets out our commitments in plain language.
This policy applies to the Spins House Casino website and the services delivered through it. It should be read alongside our Terms & Conditions and our Cookie Policy, which describes the small data files we and our partners place on your device. By using the service you acknowledge the practices described here.
Information we collect
We collect only what we need to provide a safe, lawful and enjoyable gaming experience. Depending on how you use the service, this may include:
- Identity and contact data: your name, date of birth, residential address, email address and phone number.
- Account data: your username, password (stored in encrypted form), preferences and communication settings.
- Verification data: copies of government-issued ID, proof of address and proof of payment ownership, collected to meet KYC and AML obligations.
- Financial and transaction data: deposits, withdrawals, bonus activity, game history and the payment method used (we do not store full card numbers — these are handled by our payment processors).
- Technical data: IP address, device and browser type, operating system, approximate location and how you interact with the site.
- Support data: records of your contact with our live chat and email teams.
How we use your information and our legal basis
We use personal information for clearly defined purposes, and only where we have a lawful basis to do so. The table below summarises the main uses.
| Purpose | Legal basis |
|---|---|
| Creating and managing your account | Performance of our contract with you |
| Processing deposits, withdrawals and gameplay | Performance of our contract with you |
| Identity verification, KYC and AML checks | Compliance with legal obligations |
| Fraud prevention and platform security | Our legitimate interests |
| Responsible-gambling monitoring and support | Legal obligation / legitimate interests |
| Service emails and account notices | Performance of our contract with you |
| Marketing and personalised promotions | Your consent (withdrawable at any time) |
| Improving the site and analytics | Consent / legitimate interests |
Where we rely on your consent — for example, for marketing messages — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You can unsubscribe from marketing through the link in any promotional email or by contacting us.
Verification data
As a regulated activity, online gaming requires us to verify who our players are and to monitor for money laundering and fraud. The identity documents and verification records you provide are used strictly for these purposes, retained securely, and accessed only by authorised staff and partners who need them to perform compliance checks.
We will not use your verification documents for marketing, and we will not share them except where required to meet a legal obligation, respond to a lawful request from a competent authority, or detect and prevent crime. Providing accurate verification information helps protect your account and the wider Spins House community.
Who we share data with
We do not sell your personal information. We share it only where necessary to run the service, and always under appropriate contractual and security safeguards. Recipients may include:
- Payment processors such as our Interac, Visa and Mastercard partners, to process deposits and withdrawals;
- Game and platform providers who supply the titles you play;
- Identity-verification and fraud-prevention services used for KYC and AML;
- Hosting, IT and analytics providers who help us operate and improve the site;
- Regulators, law-enforcement bodies and advisers where we are legally required or permitted to disclose.
Our processors act on our instructions and are bound to keep your data confidential and secure. Where any processing involves transferring data outside your province or outside Canada, we take steps to ensure a comparable level of protection applies.
How long we keep data and how we protect it
We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as we are required to retain it by law. Account, financial and verification records connected with gaming activity are generally retained for the period set out in applicable anti-money-laundering and record-keeping rules, even after an account is closed. When data is no longer required, it is securely deleted or anonymised.
We protect your information using technical and organisational measures appropriate to its sensitivity. These include encryption of data in transit, restricted access on a need-to-know basis, secure data centres, regular security testing and staff training. While no system can be guaranteed completely secure, we work continuously to reduce risk and to respond quickly to any incident.
Your privacy rights
Subject to applicable Canadian privacy law, you have the right to:
- Access the personal information we hold about you;
- Correct information that is inaccurate or incomplete;
- Request deletion of your data where we are not legally required to keep it;
- Withdraw consent to marketing or other consent-based processing;
- Object to or restrict certain processing in defined circumstances; and
- Complain to the relevant privacy regulator if you are unhappy with how we have handled your data.
Please note that some rights are limited where we must retain information to meet legal, regulatory or anti-money-laundering obligations — for example, we cannot delete records we are legally required to keep. To exercise any of these rights, contact us using the details below; we may need to verify your identity before we act on a request.
Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, keep the platform secure, and understand how the site is used. Some cookies are essential to the service, while others are optional and set only with your consent. Full details — including the categories of cookie we use and how to manage them in your browser — are explained in our separate Cookie Policy, which forms part of this privacy framework.
Contacting us and changes to this policy
If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to raise a concern about how we handle your information, you can reach our privacy team at [email protected]. For general account help, our 24/7 live chat and the [email protected] mailbox are also available.
We may update this Privacy Policy from time to time to reflect changes in the law, technology or our practices. When we make a material change, we will post the revised policy on this page and update the "Last updated" date shown above. We encourage you to review this page periodically so that you stay informed about how we protect your information.