Contact Spins House Casino
Our Canadian support team is online around the clock, every day of the year. Whether you're stuck on a deposit at 2 a.m. or just have a quick question about a bonus code, you'll reach a real person in English in minutes. Here's exactly how to get in touch and what to expect.
Three ways to reach us
In my testing, live chat is by far the quickest route for anything urgent — but for paper-trail matters like verification documents, email gives you a record you can refer back to. Pick whichever suits the question.
Live chat
Open 24/7 and the fastest channel by a wide margin. You'll find it right inside the casino — look for the chat bubble in the bottom corner once you're signed in. Typical first reply is under a couple of minutes.
Write to [email protected] for anything that needs attachments or a detailed explanation. Replies usually land within a few hours, and you keep a full record of the conversation.
Help Centre
Self-serve articles cover the common questions — setting up Interac e-Transfer, claiming the welcome offer, finishing verification. Often the quickest answer of all, with no waiting at all.
Who to contact for what
To save you a step, here's where each type of query lands fastest and roughly how long a response tends to take.
| Topic | Best channel | Typical response |
|---|---|---|
| Account & login trouble | Live chat | Under 5 minutes |
| Deposits & withdrawals | Live chat | Under 10 minutes |
| Bonuses & promo codes | Live chat or email | Minutes to a few hours |
| Verification / KYC documents | Email ([email protected]) | Within a few hours |
| Responsible gambling & limits | Live chat or email | Same day, prioritised |
| Technical issues & bug reports | Live chat | Under 15 minutes |
A few things that speed everything up
A little prep on your end usually shaves the wait down to nothing. Here's what helps our team help you faster.
- Be signed in. Opening chat from inside your account means we can see the issue straight away — no need to confirm who you are line by line.
- Have the details ready. A transaction reference, the bonus code you used, or the time something happened lets us jump straight to the cause.
- Take a screenshot. For an error message or a stuck screen, a quick image attached to an email is worth a hundred words.
- Check the Help Centre first. Plenty of questions — payment limits, wagering, withdrawal timing — already have a clear answer waiting there.
Support hours, languages and eligibility
Spins House support runs 24 hours a day, seven days a week, in English, with no closures over weekends or holidays. Our service is for players who are 19 or older in most provinces and territories, and 18 or older in Alberta, Manitoba and Quebec. You can also reach us about partnerships, media or general enquiries at [email protected].
If you ever need to talk to someone about your gambling — yours or a friend's or family member's — help is free and confidential. In Canada, ConnexOntario is available at 1-866-531-2600. Our own team can also help you set deposit limits, take a cooling-off break, or self-exclude at any time; just say the word in chat.